Returns
Returns Policy
Last updated: 5 August 2026
Your right to cancel
Under UK Consumer Contracts Regulations, you have the right to cancel your order for any reason within 14 days of receiving it. Once you’ve told us you want to cancel, you then have a further 14 days to send the item back to us.
Condition required
To qualify for a change-of-mind return, items must be unopened and in their original packaging. This doesn’t apply if the item arrived faulty or wasn’t what you ordered — see below.
Return postage
For change-of-mind returns, you’re responsible for the cost of sending the item back to us. We recommend using a tracked service, since we can’t refund an item that gets lost on its way back to us.
Faulty, damaged, or wrong items
If an item arrives faulty, damaged, or isn’t what you ordered, this policy doesn’t apply — contact us and we’ll cover the return postage and send a replacement or full refund, whichever you’d prefer, regardless of packaging condition.
Refunds
Once we’ve received your returned item and confirmed it meets the conditions above, we’ll refund you within 14 days to your original payment method.
Mystery Box subscription
This policy covers individual item purchases. The Mystery Box subscription works differently — you can cancel it any time from your account page, with no return needed for future boxes.
How to start a return
Email sales@popsjunkie.co.uk or use our contact form with your order details and we’ll send you instructions.